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Innovating the public service system and mechanism, building a service-oriented government, and establishing and improving the basic public service system that benefits the whole people is the only way for China to comprehensively deepen reform and modernize national governance. How to enable the government to transcend the boundaries of the government organization level and the public and private sectors from a holistic perspective through the improvement of horizontal and vertical coordination, provide better public services and public goods at a lower cost, and solve people's livelihood problems to the greatest extent is a major issue facing the stage of deepening and tackling tough problems in reform. The establishment of a comprehensive supporting reform pilot zone is a major measure of strategic significance introduced after the reform has entered the stage of deepening and tackling tough problems. The national comprehensive supporting reform pilot zone is not only the main battlefield for accelerating the improvement of the socialist market economic system in the new era, but also the pioneer and demonstration area for taking the lead in promoting the national development strategy. The National Social Science Foundation Major Project "Research on the Innovation of Public Service System and Mechanism in the Eight Comprehensive Supporting Reform Pilot Areas during the 'Twelfth Five-Year Plan' Period" takes the eight cities (districts) of Shanghai Pudong New Area, Tianjin Binhai New Area, Shenzhen, Chengdu, Chongqing, Wuhan, Changsha and Shenyang that carry out the comprehensive supporting reform pilot as the research objects, from the reform of the large ministerial system and cross-departmental coordination, the overall budget system, the government procurement of services, the whole process of high-quality supervision system, the overall ethical norms and the construction of clean government. In terms of e-governance, the main progress of local governments in promoting public service reform and innovation was systematically analyzed, and the policy tools of local governments to promote public service reform and innovation were systematically analyzed from the three dimensions of mandatory policy tools, voluntary policy tools and hybrid policy tools. In terms of perceived service value and public satisfaction, the demand preference, service quality and overall satisfaction of electronic public services in eight cities (districts) were systematically summarized and deeply analyzed, and the effectiveness of public service reform and innovation was preliminarily evaluated from the perspective of overall public service satisfaction, and corresponding countermeasures and suggestions were put forward on this basis. The final result of the project is the publication of three books: "Public Service Innovation in Comprehensive Supporting Reform", "Electronic Public Service Demand Preference, Service Value and Public Satisfaction: A Report on Questionnaire Survey Data Analysis" and "Government Procurement of Public Services from the Perspective of Social Organizations". The theoretical results of this study mainly include the following three aspects: First, it constructs a theoretical analysis framework for the modernization of government public service governance based on China's national conditions, focusing on the organization, finance, system, ethics, rule of law, technical guarantee and value pursuit of public service reform and innovation from the aspects of large-scale ministerial reform and cross-departmental coordination, overall budget system, government procurement of services, whole-process high-quality supervision system, holistic ethics and integrity construction, electronic governance, and overall public service satisfaction. Second, based on the theoretical model of system theory, from the perspective of public demand, an electronic public service demand behavior analysis framework composed of four dimensions of user demand, usage, demand influencing factors and user evaluation is developed. Third, from the perspective of cooperation motivation, cooperation strategy and interaction relationship, the theoretical analysis framework of government-society cooperation in providing public services is constructed, from the perspective of cooperation motivation, the cooperation between government and social organizations to provide public services comes from the nature of their respective organizations and reasonable demands; From the perspective of cooperation strategy, the government's cooperation in public services from social organizations mainly includes four types: public and private, project commissioning, direct subsidies and volunteer services. From the perspective of relationship and current situation, the status of the government and social organizations is unequal, and the cooperation between social organizations and the government belongs to "a certain competitive relationship in passive cooperation". This study has the following characteristics at the empirical research level: First, from the aspects of large-scale ministerial reform and cross-departmental coordination, overall budget system, government procurement of services, whole-process high-quality supervision system, holistic ethics and integrity construction, electronic governance, etc., the main progress of local governments in promoting public service reform and innovation in eight cities (districts) (districts) in Shanghai Pudong New Area, Tianjin Binhai New Area, Shenzhen, Chengdu, Chongqing, Wuhan, Changsha and Shenyang, etc., from the aspects of mandatory policy tools, The three dimensions of voluntary policy tools and hybrid policy tools systematically analyzed the policy tools of these eight local governments to promote public service reform and innovation, and based on the overall public service satisfaction survey of 3120 respondents, the effectiveness of public service reform and innovation of these eight local governments was preliminarily evaluated. Second, based on the data analysis results of the questionnaire survey of 3120 respondents, the eight cities of Shanghai Pudong New Area, Tianjin Binhai New Area, Shenzhen, Chengdu, Chongqing, Wuhan, Changsha and Shenyang were systematically summarized and analyzed from the aspects of respondents' basic situation, government contact mode preference, e-governance development project preference, willingness to use government websites, use of electronic public services, use attitude, perceived behavior control, subjective norms, perceived service quality, perceived service value and public satisfaction (district) The demand preference, service quality and overall satisfaction of electronic public services, and form an overall statistical analysis report and a statistical analysis report of each city (district). On this basis, the survey results of different cities are comprehensively compared and analyzed, and the current status and problems of China's e-governance development are summarized. Third, based on a questionnaire survey of 397 social organizations interviewed in Shanghai, Changsha, Wuhan and Chengdu, the current situation, problems and countermeasures of the Chinese government's procurement of services were empirically analyzed from the aspects of social organizations' participation in the supply of public services, the government's cognition and attitude towards purchasing public services from the society, and the problems faced and countermeasures and suggestions. In addition, the main features of this study at the policy research level are reflected in the following three aspects: First, the strategic blueprint and countermeasures for comprehensively deepening reform and promoting the modernization of public service governance are put forward from the aspects of large-scale ministerial reform and cross-departmental coordination, overall budget system, government procurement of services, whole-process high-quality supervision system, holistic ethics and integrity construction, and electronic governance. The second is to escort the development of electronic governance from the construction of the network infrastructure environment; Promote transparent governance and enhance the overall governance capacity of the government; Create a smart life and promote the equalization of basic public services; In view of the implementation of the electronic public service quality improvement project and the construction of an electronic service-oriented government satisfactory to the people, the four aspects are aimed at investigating the common problems existing in the development of urban e-governance services, and put forward countermeasures and suggestions to improve the performance of China's e-governance and promote the sustainable development of China's e-governance. The third is to clarify the role of the government and change the concept of governance; Simplify administrative operation processes and implement government process reengineering; Establish a strict regulatory system and introduce a scientific evaluation system; Increase the intensity of fiscal policy and support the development of social organizations; Suggestions on improving the government's purchase of public services from social organizations in areas such as raising their awareness of competition and operational level, cultivating public participation awareness, increasing citizens' enthusiasm for participation, strengthening citizens' social supervision, and ensuring fairness and impartiality in the public service supply process, were put forward. The successful completion of this project is due to the efforts of all members of the research group, the support of Professor Bo Guili of the National Academy of Administration, Professor Gao Xiaoping of the Chinese Society of Administrative Management and many other academic colleagues, and the support of Professor Lin Shangli, Professor Shen Lanfang, Professor Huang Lihua, Professor Liu Jie, Professor Chen Zhimin, Professor Liu Jiping, Professor Su Changhe and Professor Chen Yugang of Fudan University. We would like to express our deep gratitude! We would also like to thank the Office of Liberal Arts and Sciences of Fudan University and the Research and Academic Service Center of the School of International Relations and Public Affairs of Fudan University for their support and assistance to this research! Qianwei Zhu, School of International Relations and Public Affairs, Fudan University, September 2016（AI翻译）
